Initiating an Exchange: Should you wish to exchange an item for size, please send WhatsApp message to our customer service team at +91 83067 09827 within 5 days of receipt. No requests will be entertained on any other platform.

Hygiene and Quality Standards: To uphold our commitment to hygiene, every exchange will undergo a thorough quality assessment by our dedicated team. Based on this assessment, the exchange request may either be accepted or declined.

We may decline an exchange if:

• The item has been used.
• The item is damaged upon return.

Shipping for Exchanges: Our delivery partner will collect the package from your doorstep. Please ensure that the item is packed securely to prevent any damage during transit.

Shipping Charges: Shipping charges will be borne by THRD in the following cases:

1. Manufacturing Defect: If the item has a manufacturing defect.
2. Size Issue: If there is a discrepancy with the size as per THRD's size chart. Our team may request fitting photos to evaluate the issue.

In all other cases, customers are responsible for the shipping costs associated with returning items for an exchange.

Processing Exchanges: After receiving the returned item, we will proceed with the exchange process, which can take between 7-10 business days.

Received a Defective Product? If you believe you've received a defective item, please send us images on WhatsApp at +91 83067 09827, and our team will respond within 24 hours.

Exchange Limitations: Please note that an item can only be exchanged once for size. While we strive to accommodate all exchange requests, we cannot guarantee size availability. If the desired size is out of stock, we will grant you store credit.

Store Credit Details:

• Store credit will be issued in cases where the desired exchange size is unavailable.
• The credit is valid for 6 month from the date of issuance.
• If a return is approved, the refund will be in the form of store credit.